Frequently Asked Questions Questions: 1. I'm receiving a message that a record is locked, but I'm the only person using DocsToBox. How do I save my change? 2. What's the difference between deleting a storage box and destroying a storage box? 3. We purchased a new computer and now DocsToBox is telling me that there are no more Licenses available, but we already purchased a license. How can I get back into DocsToBox again? Answers: 1. I'm receiving a message that a record is locked, but I'm the only person using DocsToBox. How do I save my change?   If you are getting a message telling you a record is locked, and no other users are currently in DocsToBox, then you need to run the ClearLock utility. You can either download the utility by clicking here or install it from your DocsToBox CD. You can find the ClearLock utility on your CD on the main install menu or by browsing to the ClearLock folder. Once you have installed the utility, a menu option will be added to the DocsToBox program group on your Start button. Just run the utility to release any locked records. 2. What's the difference between deleting a storage box and destroying a storage box?   If you are getting a message telling you a record is locked, and no other users are currently in DocsToBox, then you need to run the ClearLock utility. You can either download the utility by clicking here or install it from your DocsToBox CD. You can find the ClearLock utility on your CD on the main install menu or by browsing to the ClearLock folder. Once you have installed the utility, a menu option will be added to the DocsToBox program group on your Start button. Just run the utility to release any locked records. 3. We purchased a new computer and now DocsToBox is telling me that there are no more Licenses available, but we already purchased a license. How can I get back into DocsToBox again?   To clear up the problem you will need to delete all DocsToBox users. You can do so by performing the following steps... Browse to the folder containing your DocsToBox data (usually C:\Program Files\Mycroft\DocsToBox\Data). Delete the USERS.DAT and USERS.IDX files (the only two files in the folder with the name Users). Start DocsToBox. You will receive the following message: DocsToBox was unable to locate the data files in the selected folder. Confirm that the location of the data files is correct and select the "Re-create the missing data files in the following folder:" option. (Note that DocsToBox will not replace any of your existing data files, only re-create missing data files we just deleted.) Click on the OK button. You will see a progress screen displayed while DocsToBox creates the user data files. DocsToBox will automatically add you as an Update user.

The only way to really see what DocsToBox can do for you is to try our free 45 day trial version of our document storage tracking software for yourself. Click here to download now!